Refund policy

Returns & Replacement Policy – NuSha

Last Updated: October 12, 2026

At NuSha, we want you to receive your order in the expected condition. This policy explains how to report damaged, defective, incorrect, or non-conforming products.

NuSha offers a 30-day replacement policy, subject to the conditions below and without limiting any mandatory consumer rights under the laws of the Kingdom of Saudi Arabia.

1. Reporting Period

Please contact us within 30 days of delivery if your product is:

Damaged or broken upon arrival.
Defective or not functioning as agreed.
Different from the item you ordered.
Not consistent with the agreed product description or specifications.

Please report the issue as soon as reasonably possible so we can review it.

2. Replacement Within the First 7 Days

For an eligible incorrect, damaged, or defective product reported within 7 days of delivery, we will arrange a replacement without a replacement service charge, subject to verification.

This condition does not restrict any statutory right to a refund, return, cancellation, or other remedy where required by applicable law.

3. Requests After 7 Days

Eligible issues may be reported within 30 days of delivery.

Replacement charges may apply after the first 7 days only where permitted by applicable law and relevant to the case. Any applicable charge will be explained before the replacement is processed.

No charge will be imposed in a way that removes mandatory consumer rights relating to defective, damaged, or non-conforming goods.

4. How to Request a Replacement

Step 1 – Contact Support

Step 2 – Provide Evidence

Please share a clear video showing the issue and, where relevant, photographs of the product, packaging, and accessories.

In some cases, the issue may relate to product setup or usage. Our support team may offer guidance to help resolve the problem.

Step 3 – Review

We will review the information and may request reasonable additional details to assess the issue.

Step 4 – Resolution

Once the review is complete, we will inform you of the appropriate next step. Depending on the case and applicable law, this may include replacement or another legally required remedy.

5. Returning the Product

If the product must be returned, we will provide return instructions and the applicable shipping arrangements.

Please keep the original product box, accessories, and proof of purchase where available. Do not send any item to a warehouse without receiving instructions from our support team.

6. Change of Mind

Our standard policy does not provide replacement solely because a customer changes their mind or no longer wants the product, except where a right or exception applies under applicable law.

This exclusion does not apply to defective, damaged, incorrect, or non-conforming products where a remedy is required.

7. Refunds

Our fulfillment provider's standard commercial policy does not offer refunds. However, this supplier policy does not override any refund, cancellation, or other remedy that NuSha is legally required to provide under applicable Saudi law.

If you believe your order qualifies for a refund or other remedy, please contact our support team. We will review the case and handle it in accordance with applicable requirements.

8. Processing Time

Processing times depend on the nature of the issue, product availability, and courier or fulfillment arrangements.

We will communicate the expected next steps after reviewing your request. Any estimated time is not a guaranteed deadline unless expressly confirmed.

9. Contact Us

Store: NuSha
Support Phone: +966 570636164
Support Email: nusha.admin@gmail.com
Support Hours: 24/7

Thank you for shopping with NuSha. We aim to handle product concerns fairly and provide a reliable shopping experience.