Terms of service
Terms & Conditions – NuSha
Last Updated: October 12, 2026
Welcome to NuSha. These Terms & Conditions govern your use of our online store and your purchases. By using our website or placing an order, you agree to the applicable terms, without prejudice to any mandatory consumer rights under the laws of the Kingdom of Saudi Arabia.
1. About NuSha
NuSha is an online store offering smart home products, practical accessories, and everyday convenience products.
Legal Business Name: NuSha KSA
Email: nusha.admin@gmail.com
Phone: +966 570636164
Business Address: Al Malaz, Riyadh, Saudi Arabia.
2. Use of Our Website
You agree to provide accurate information when placing an order and not to use our website for fraudulent, unlawful, or unauthorized activities.
3. Products and Pricing
We aim to provide accurate product descriptions, images, and prices. Minor differences in product appearance may occur due to lighting or display settings.
Prices for Saudi Arabia are displayed in Saudi Riyals (SAR), unless otherwise stated. Applicable shipping charges and other payable amounts will be shown before you confirm your order.
If a material pricing or product-description error is discovered, we will handle it appropriately under applicable laws and explain the available options where necessary.
4. Orders and Confirmation
Please ensure your name, phone number, shipping address, and order details are accurate.
We or our fulfillment partners may contact you to confirm your order or delivery information. Orders are subject to product availability and fulfillment arrangements.
If an order cannot be fulfilled, we will communicate the available options and handle any payments in accordance with applicable laws.
5. Payments
Available payment methods will be displayed at checkout. Cash on Delivery (COD) may be available for eligible orders and locations.
You must follow the payment instructions provided at checkout. Electronic payments may be processed by third-party payment providers.
6. Shipping and Delivery
We focus on deliveries within the Kingdom of Saudi Arabia. Estimated delivery times may vary depending on the destination, product availability, courier operations, and circumstances outside our reasonable control.
Please refer to our Shipping Information page for further details.
7. Returns and Replacements
Our Returns & Replacement Policy explains how to request assistance for damaged, defective, incorrect, or non-conforming products.
Nothing in our store policies excludes or limits mandatory consumer rights under applicable Saudi laws.
8. Warranty and After-Sales Support
NuSha offers a 30-day replacement policy subject to the terms stated on our Returns & Replacement page.
Any additional manufacturer or statutory warranty will depend on the product and applicable requirements.
9. Intellectual Property
Website content, branding, logos, text, and original designs are protected by applicable intellectual property laws. You may not reproduce or use them without proper authorization.
10. Limitation of Liability
We aim to provide accurate information and reliable store access. However, temporary technical interruptions or delivery delays may occur.
Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable Saudi laws.
12. Customer Support
For questions or complaints, contact us:
Email: nusha.admin@gmail.com
Phone: +966 570636164
Business Hours: 24/7
13. Changes to These Terms
We may update these terms when necessary. Updated terms will be published on this page, subject to applicable laws and existing legal obligations.
14. Governing Law
These terms are governed by the applicable laws of the Kingdom of Saudi Arabia, without prejudice to mandatory consumer protections and the jurisdiction of competent authorities.
Thank you for shopping with NuSha.